I built the operations.
Now I build them for you.

I spent nearly a decade as the person founders called when something was broken and needed to actually get fixed. Founding team member. Chief of Staff. Director of Growth. VP of Strategy and Business Operations. The job was always the same: understand how the business works, then build the systems that make it work without someone manually holding it together.

I work independently now. Same work, different structure. I come in, figure out what's actually broken, and build the fix. The company keeps the system when we're done.

Mica Jane

Founding team member

Early trust at a company starting from zero

Revenue roughly doubled

Built the operational foundation that made growth possible

0 → 1,700 stores

Walmart distribution in year one. All applicable stores by year two.

9-figure advisory

Currently working with companies at serious scale

I've worked across CPG, healthcare administration, nonprofit organizations, Amazon/Walmart brand management, wellness startups, and real estate.

Start with what's actually broken

Every engagement begins with understanding the real problem, not just the symptom. I ask questions. I look at the edges. That's where the real work lives.

Build for handoff

Everything I build is documented and designed for your team to maintain. I'm not interested in being the person you call every time something breaks.

Defined scope, clear timeline

We agree on scope before any work starts. Most clients know what they're getting and when they're getting it before I've written a line of code or a line of documentation.

One of the sharpest operators I've worked with. She asks great questions. She thinks critically. And she cares deeply about doing things the right way.

Sean Conlon

CEO, 25|29 Ventures

Her strength in operational systems and automations is exceptional. She doesn't just create processes — she builds scalable solutions that make businesses run better.

Matthew Foxcroft

Founder, Liquified RV

Consistently organized, dependable, and very on top of the details that kept everything running smoothly. She brings a high level of consistency and professionalism to her work.

Tyler Fackrell

Financial Operations, Liquified

I always had full trust in Mica's ability to handle any task or project that she led.

Zubin Desai

Founder & CEO, Realize

Mica played a pivotal role in shaping our overall strategy, operations, and marketing efforts. Her contributions laid a solid foundation for our future growth.

Robin Ruiz

Founder & CEO, WITT

Working with Mica was a pleasure from start to finish. She addressed details I hadn't even considered: thorough testing strategies, clean log output, error handling. Two zoom calls and a dozen emails and the scope of the project was done.

James

Healthcare billing client · 5.0

Mica was awesome to work with. Super clear communication, went above and beyond, and got it done way faster than I expected.

Wil K.

Real estate client · 5.0

100% Job Success Score on Upwork across all engagements.

You may know me as Mica (Jane) Palmer on LinkedIn or Mica P on Upwork — same person, preferred name.

Ready to fix it?

Start with an audit. Most engagements begin here.

Tell me what you’re dealing with